Privacy Policy

Signal Labs Pty Ltd (ACN: 679 156 686) referred to as “Signal Labs”, “us,” “we,” or “our” as the context may require) respects your privacy and is committed to protecting it through our compliance with the Privacy Act 1988 (Cth) (“Privacy Act”) and this privacy policy (“Policy”).

This Policy describes the types of information we may collect from you or that you may provide when you visit, access or use the websites https://signal-labs.com/ and training.signal-labs.com (individually and collectively referred to herein as the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:

• On this Website.
• In email and other electronic messages between you and this Website.
• Offline.
• When you interact with our advertising and applications on third-party websites, platforms and services, if those applications or advertising include links to this Policy.

It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website or hosts this Website. Any policies related to information collected from you via third parties shall be governed by such third-party’s websites.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with the Policy, you should stop accessing or using our Website or any services or products offered on our Website. By accessing or using this Website or our services or products, you agree to this Policy. This Policy may change from time to time (see Changes to Our Policy). Your continued access or use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Minors Under the Age of 18

Our Website is not intended for any individual under 18 years of age. No one under age 18 may provide any personal information to the Website. We do not knowingly collect personal information from any individual under 18. If you are under 18, do not use or provide any information on this Website through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we discover or have been made aware that we have collected or received personal information from any individual under 18 without verification of parental consent, we will promptly delete such   information. If you believe we might have any information from or about a minor under 18, please contact us at [email protected].

Information We Collect About You and How We Collect It

 The information we collect from and about users of our Website may include, information:

• by which you may be personally identified, such as name, postal address, e-mail address, telephone number, company name, company address or any other identifier by which you may be contacted online or offline;
• about you that are non-personally identifiable; and/or
• about your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• directly from you when you provide it to us, including but not limited to through contact forms, course purchase forms, sign-up forms and payment information submission.
• automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• from third parties, for example, our business partners or hosting platforms.

Information You Provide to Us

The information we collect on or through our Website may include:

• Personal information that you provide by filling in forms on our Website. This includes personal information provided at the time of registering to use our Website, completing a transaction, subscribing to one of our services, posting material, or requesting further services. We may also ask for your personal information when you participate in a promotion sponsored by us and when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details relating to transactions you carry out through our Website and  the fulfillment of your orders.
• Your search queries on the Website and any details you provide to us on the Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. While we make every effort including implementing adequate security measures to protect the Website, please be mindful that no security measures are perfect or impenetrable. Additionally, we have no control over the actions of other users of the Website or third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, which may include:

• details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• information about your computer and internet connection, including your IP address, operating system, and browser type.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioural tracking).
The information we collect automatically is statistical data but we may maintain it or associate it with personal information we collect in other ways. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
• Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website are served by third-parties including, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, please contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to this Policy, our Website or any products or services we offer or provide through it.
• To allow you to participate in interactive features on our Website and to facilitate any dealings we have with you.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support and/or improve our business and services.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
• To our payment system service providers and operators.
• To third party service providers we engage to conduct Signal Labs’ marketing and advertising functions.
• To fulfill the purpose for which you provide it. 
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms and Conditions linked on our Website and other agreements, including for billing and collection purposes.
• If we reasonably believe disclosure is necessary or appropriate to protect the rights, property, or safety of Signal Labs, our customers, or members of public. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may be inaccessible or function improperly and some features of this Website may not be available.
• Marketing or Promotional Offers from Us. If you do not wish to have your email address or contact information used by us to promote our own or third parties’ products or services, you can opt out by checking the relevant box located on the form on which we collect your data, opt out by clicking “unsubscribe” in the footer of any promotional email or at any other time by sending us an email with your request to [email protected]. You can also opt out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected]. This opt-out does not apply to information provided to us as a result of a direct communication with us, purchase, warranty registration, or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Google Analytics

We may partner with third party analytic companies, including Google Analytics. The analytic companies may also use cookies or other tracking technologies to analyse visitors’ use of our website or mobile app to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access our Website, you must consent to the collection and use of your information by these third-party analytic companies. You should review their privacy policies and contact them directly if you have questions.

Accessing and Correcting Your Information

You may send us an email at [email protected] to request access to, correct or delete any personal information that you have provided to us. You can review and change your personal information by logging into the Website and visiting your account profile page. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we reasonably believe the change would violate any law or legal requirement or cause the information to be incorrect and, in such case, we will provide reason(s) for our refusal. If we agree to any change, we will do so within thirty (30) days of receipt of your request.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.
Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms and Conditions linked on our Website.

Data Security

We have implemented security measures designed to secure your Personal Information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
Any payment transactions will be encrypted using SSL technology, Stripe or a third-party hosts’ processes.

Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with any third party.
We urge you to be careful about giving out information in public areas of the Website such as message boards. The information you share in public areas may be viewed by any user of the Website.

Anonymity and Pseudonymity

To the extent where it is lawful and practicable, you have the right not to identify yourself in your dealing with us and you are entitled to use a pseudonym if you prefer, when communicating with us.

Nevertheless, please bear in mind that in certain circumstances, Signal Labs may be required to collect and verify your Personal Information for purposes such as fulfilling the services you placed. In the event you choose not to provide us with your Personal Information, the full range of our services may not be made available to you.

Changes to Our Privacy Policy

Any changes we make to the Policy will be published on this page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and the Policy to check for any changes. We may also notify you in writing in the event of any significant update or change to the Policy.

Complaints

If you believe we have mishandled your Personal Information or that we have breached the Privacy Act, you may reach out to us via the contact details set out below and provide all necessary information. We will investigate your complaint and respond to you within thirty (30) days upon receipt of the complaint. If the outcome of the investigation is unsatisfactory to you, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Contacting Us

Should you have any questions regarding this Policy, you may contact us here.

Last Edited on November 9th, 2024